Contact
We're a small team — and we actually reply
Every message goes to a real person. Most questions get an answer within one business day, and we never close a ticket without a reply.
✉️ support@bondreel.comTypical reply time: under 24 hours (Mon–Fri)
What can we help with?
Orders & credits
Credits not showing after payment, wrong pack charged, or a refund request.
Email about this →Video generation
A video failed, came out broken, or looks nothing like the example.
Email about this →Account access
Can't sign in, want to change your email, or delete your account and data.
Email about this →Report content
Report a video or photo that violates our terms, or a copyright concern.
Email about this →Speed things up
Include the email you signed up with, roughly when you purchased, and — for video issues — the scene you used (Memorial / Anniversary / Pet). Screenshots help. Please never send full card numbers; we never need them.
Answers you can find right now
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A generation failed — did I lose credits?
No. Failed renders are refunded automatically.
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How long do you keep my photos?
Until you delete them, or your account is removed on request.
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What can I use the videos for?
Personal use freely, including social media. See the terms.
Prefer a full list? Read the FAQ, or see how it works.